Frequently Asked Questions about Car, Motorcycle & Light Commercial Vehicle Loans
What do I do if I have a complaint?
If you wish to register a complaint, please contact us:
In writing: Write to Radius Vehicle Services Ltd, Complaints Department, Suite F2,
Stevens House, 17 Station Road West, Stowmarket, Suffolk. IP141EF
By phone: Telephone 01449-676497
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at:
The Financial Ombudsman Service
You can make contact by email at: firstname.lastname@example.org
Or telephone: 0800 023 4 567
How to I apply for finance?
Once you have found the car, motorcycle or LCV you want to buy, complete a simple application form here, and we will respond to you within an hour or so. A application does not commit you to anything, and having arranged a finance facility, you can use it immediately to buy your chosen vehicle, or carry on looking for any dealer supplied vehicle with your funding in place. We will just need to do a vehicle check if the final vehicle you choose is different to the one in your finance application.
What if I want to settle my loan early?
If you find you are in a position to settle your loan before your agreement is due to end, please contact us my email or telephone to request an immediate settlement figure.
Can I still get motor finance with a poor credit history?
Every finance application we receive is reviewed by an experienced underwriter rather than relying on a credit score, allowing a more flexible approach. However, if you have a poor credit rating it’s unlikely that we'll be able to help you finance your vehicle. We’d always advise discussing your circumstances with us, so that we can suggest the best options for you.
What happens if I experience financial difficulties?
Should your financial position change in a way that will affect your ability to make your monthly repayments, it is important that you contact us immediately. If we are made aware of your circumstances as soon as possible it is likely that we’ll be able to help you find a solution to the problem.
What happens if I miss a monthly payment?
Charges will be applied to your account for any missed payments and ultimately your vehicle is at risk of repossession if you continue to miss agreed payments. If you find yourself in a position where you are unable to re-pay your loan, it is important that you contact us so we can work with you to arrive at a solution.
What if I want to sell the vehicle?
You do not own the vehicle until the end of the Finance contract, which means you cannot sell the vehicle during your agreement without our prior approval. If you want to sell the vehicle you must first settle the loan in its entirety to become the legal owner.
Which Lenders do we use?
Radius finance work with the UK’s leading finance providers which enables us to offer a highly competitive and flexible mix of Motor, Motorcycle and Light Commercial Vehicle finance products to tailor make solutions to suit our clients.